Items supplied from UniversalDutyFree.com are for personal use only and not for resale their reselling may be a criminal offense;
In case of need to cancel an order, you are able to do that within 24 hours after placing your order. You must contact us to request cancellation, please include your order number, your name, shipping address. Otherwise your order will be charged & shipped.
We want you to be totally satisfied with any products you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund you. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer’s account without subsequent reimbursement. UniversalDutyFree.com cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
Claims & Refund:
If you have not received your order within 30 working days, it’s declared as lost or stolen. Please, contact us, please include your order number, your name, shipping address. Your claim must be approved by official post authority during 10 working days upon our requirement. When approval is completed you are guaranteed to receive your order according to the terms of delivery time.
In the unlikely event that a faulty or incorrect order is received by the Customer, the UniversalDutyFree will replace it immediately following our subsequent receipt of those goods. If this is impossible, we will make a full refund of the purchase price Such Goods must be returned to us within 10 days of represented receipt. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer’s account without subsequent reimbursement.
Making the order on our web site you agree that we, UniversalDutyFree.com company is not responsible for parcels which were seized by a customs house on the territory of your country.
International Duty Laws:
It is your responsibility to determine whether Internet purchases of perfumes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order, excluding shipping fees.